Top 20 things we help our moodle customers with

These are common refrains this fall.

"I have only had 2 hrs free this week"
"I am too busy to do that"
"My plate is overflowing already"
"They are only part time, getting paid this much"
"The less I have to do the better"
"My teachers have so many systems to keep track of now"

So what gives?

• Has it always been like this?  
• Am I just listening more this fall?  
• Are people exaggerating their time management piece?  
• Does presenting this way make a person look more important?

Yes is the answer to all of the above.

I can provide better service by listening and understanding this.  We want our customers to use our systems, like moodle.  Its good for them and for me.

How can I improve my service?  How can we encourage our customer(s) to use moodle more?  The more we can do for them, the more they will use the product.  I think that is true.  The more we help by removing technical or tedious tasks, the more they can focus on their courses and students.

Many customers need many things.  It means a lot when we can help.

Top 20 things we help our moodle customers with:

1. Understand how to use it
2. Deploy courses and prepare them for teachers and students
3. Enroll teachers and students into courses
4. Support other system that feeds data to moodle
5. Work with vendors to get course material
6. Format course material - prepare it, split it into new courses
7. Help teachers who are developing courses
8. Correct problems in the courses
9. Communicate with teachers, students, administrators, other tech people about issues
10. Update the moodle servers, software
11. Maintain and back up data, databases
12. Configure external data sources for authentication
13. LDAP configuration, external DB
14. Reset passwords
15. Maintenance
16. Create custom reports in moodle for different processes
17. Troubleshoot problems
18. Fix problems or explain to someone else how to fix something
19.  Install Plugins
20.  Research and document relevant findings