Wednesday, September 9, 2015

When your moodle course wont open....what to do...?

A customer contacted me last night and said "my teacher site" wont open.  my chrome browser says it cant load the course.."

Something about this felt familiar.  I searched this very blog for "timeout loading page" and found a post about a similar thing that happened last year, to this same fellow.

I was able to get to the course content by editing the category where the course lived and from their was able to see the individual items - which also allowed me to make a back up of the course first, without the general section and after that failed to solve the problem, another backup without the blocks included.

Creating a backup of the course without blocks solved the problem.   Solved problem = able to recover course data by creating and then restoring the backup file.

A rogue block was the problem for the course not loading.  Probably an RSS block.  This is terrible stuff.

I was fortunate to have blogged about something similar in the past.  To try creating a back up with partial data, (no general section or no blocks).

If your course will not load and only timeout - go to its category - turn on editing and use the editing control there to open the course.









That selection above - then allowed me to access the course admin. menu - where i could backup and restore the course.








No comments:

Post a Comment